Shipping policy

Thank you for shopping with CYLA Online Shop. We are committed to providing a smooth and reliable delivery experience for our customers across the Philippines.

Order Processing

Orders are typically processed within 1–3 business days after order confirmation.
Orders placed during weekends or holidays may be processed on the next business day.
Processing time may vary during peak seasons, promotions, or high order volumes.

Shipping Coverage

We currently ship nationwide within the Philippines.

Estimated Delivery Time

Estimated delivery times may vary depending on your location and courier availability:

Metro Manila: 2–5 business days
Luzon: 3–7 business days
Visayas & Mindanao: 5–10 business days

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, holidays, or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery location, package size, and selected courier service.

Order Tracking

Once your order has been shipped, tracking details may be provided through email, SMS, or your order confirmation page when available.

Failed Deliveries

Please ensure that your shipping address and contact information are accurate and complete. CYLA Online Shop will not be responsible for delays or failed deliveries caused by incorrect customer information.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected locations and products.

For successful transactions, customers are encouraged to receive their orders responsibly. Repeated order cancellations or refused deliveries may affect future order eligibility.